Terms & Conditions

Last updated: 15th February, 2021.

1. Contractual Relationship

These Terms of Use (/Terms/) govern the access or use by you, an individual, from within India of applications, websites, content, products, and services (the /Services/) made available by Prompt, having its registered office at Sevoke Road, Siliguri.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Prompt. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior written agreements with you.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

Prompt reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Prompt will post the amended Terms of Use at the domain of www.promptservicesathome.com . It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the Website following the date that amendments to the Terms of Use take effect will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Website

PRIVACY POLICY

Prompt has established a Privacy Policy that explains to users how their personal information is collected and used.

 Prompt may disclose users' personal information to third parties.  Prompt may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party and such information or data is necessary to resolve the complaint, dispute or conflict. Prompt may also provide to a law enforcement agency, statutory body, governmental agency and/or investigative agency any necessary information (including your contact information) if required by law or in furtherance of any investigation involving you and a third party and such information or data is necessary towards the enquiry/investigation that is being carried out by the said body and/or agency as the case may be.

The Privacy Policy is hereby incorporated into the Terms of Use set forth herein. Your use of this Website is governed by the Privacy Policy.

The Privacy Policy is located at: Privacy Policy. The Privacy Policy contains information about how users may seek access to and correction of their personal information held by Prompt and how they may make a privacy complaint.

The Services

Prompt will provide the Services to you under this Agreement. The Services constitute the provision of a technology platform that enables you, as an independent third party provider (/ Service Partner/) access to and use of Prompt mobile applications or websites (each, an /Application/; collectively / Prompt Platform/) to: (a) arrange and schedule delivery of services with end-users of those services, who have an agreement with Prompt or its affiliates (/Users/); (b) determine the amount to be paid by the Users to you for the services provided by you; (c) determine the maximum and efficient utilisation of your time while using the Services; (d) take measures to maximise your earning potential through use of the Services; and (e) facilitate receipt of payments from Users for services offered by you via the Prompt Platform and generation of receipts for those payments.

PROMPT is only operational in India. So, register with Indian mobile numbers only, else you will not receive any OTP to verify the mobile number.

No Employment.

The Services are made available solely for your commercial use, unless Prompt has agreed with you otherwise in a separate agreement. You acknowledge that there is no contract of employment between yourself and Prompt and that you will provide your services as an independent contractor. Further, no agency, partnership or joint venture is created as a result of these Terms or your provision of services to Users. You will not seek and Prompt will not provide any supervision, directions or control over the individual services that you offer to Users. You will obtain and possess at your own cost and at all times, while accessing and using the Services, the necessary approvals/licenses/tax registrations required to offer your services to Users. You have no authority to bind Prompt in any respect. You further acknowledge that _ Prompt does not provide any of the services that you offer to Users via the Prompt Platform and that Prompt does not function as a provider of the particular services that you are offering to Users via the Prompt Platform. Prompt only seeks to provide the Prompt Platform wherein you and Users can be brought together and has no role in the execution or provision of the services you provide to Users. You are solely responsible for the services that you provide to the Users.

Prompt accepts liability for the Services and Application that it provides to you subject to these Terms.

Licence.

Subject to your compliance with these Terms, Prompt grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your commercial use. Any rights not expressly granted herein are reserved by Prompt and Prompt’s licensors.

Restrictions.

You may not: (i) remove any copyright, trade mark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, licence, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Prompt; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorised access to or impair any aspect of the Services or its related systems or networks.

Ownership.

The Services and all rights therein are and shall remain Prompt property or the property of Prompt’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited licence granted above; or (ii) to use or reference in any manner Prompt company names, logos, product and service names, trade marks or services marks or those of Prompt ‘s licensors (/Marks/).

Your Use of the Services

Accounts.

You must be at least 18 years of age, to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to Prompt certain personal information, such as your name, address, mobile phone number and age, as well as valid government issued identification and trade licences (if applicable), government approvals allowing you to offer your services, and/or requisite tax registrations. You agree to maintain accurate, complete, and up-to-date information in your Account at all times and you acknowledge that failure to do so shall result in your access to the Services being suspended without notice to you.

No person other than yourself has the right to access your account. You agree and acknowledge that you will not allow any other person to access and use your account and that you will not share your login credentials (i.e. your user name and password) with any other person. If it is reasonably suspected by Prompt that you have shared your login credentials or allowed a person other than yourself to access and use your Account, your access to the Account will be suspended without notice to you. In cases where it is established that you have allowed a person other than yourself to access and use your Account, these Terms will stand terminated and your access to the Services will be permanently revoked without notice to you.

You may only possess one Account. If it is found that you possess multiple Accounts on the Prompt Platform, your access to all Accounts on the Prompt's Platform will be permanently revoked without notice.

You hereby expressly acknowledge and agree that you and not Prompt will be liable for your losses and damages (whether direct or indirect) caused by an unauthorised use of your Account. Notwithstanding the foregoing, you may be liable for the losses of Prompt or others due to such unauthorised use.

You acknowledge that your continued use of the Services is subject to you maintaining a minimum ratings threshold. The ratings threshold for your particular category and your particular city will be communicated to you either through the Prompt Platform or via text message or by an Prompt employee in your city. If your ratings fall below the minimum threshold your access to the Prompt platform will be temporarily blocked. In the event your ratings fall below the prescribed threshold and your access to the Services is temporarily blocked, you will be required to attend a training session to reactivate your access to the Services.

Text Messaging.

By creating an Account, you agree that the Services may send you text messages as part of the normal business operation of your use of the Services. You consent to receiving such text messages and acknowledge that any steps taken by you to not receive such text messages will affect your use of the Services.

Lead Fee.

You are required to pay a fee (/Lead Fee/) to Prompt in order to be able to accept requests made by Users (/Leads /) for your services. The details required to connect with a User will only be communicated to you after the Lead Fee is paid to Prompt. The quantum of the Lead Fee will be based on the aggregate value of the Lead. Lead Fee may be charged as a percentage of the aggregate value of Lead or as a fixed sum. The quantum of the Lead Fee for the particular services offered by you to the User will be communicated to you from time to time or before the communication of a Lead.

Further, to be able provide a lower Lead Fee to you, and to be able to provide you with adequate Leads, Prompt will provide you with a calendar on the Prompt Platform. You will be required to indicate your proposed availability during a given calendar month on the calendar provided via the Prompt Platform. This will enable Prompt to determine the most efficient manner in which to send Leads to you.

If a User cancels a request for your services after acceptance of the said request by you and payment of the Lead Fee, the Lead Fee will be refunded to you. The Lead Fee may also be refunded to you in cases where the User is not available at the location at or the time for, which the service request is placed.

If you cancel a request placed by a User after accepting such a request, Prompt shall be at liberty to determine whether or not to refund the Lead Fee to you. You agree that in cases where Prompt determines that the Lead Fee is not required to be refunded to you due to your cancellation of an accepted request placed by a User, you will relinquish the right to make any claims for refund of the Lead Fee.

Account Credits.

You will, at all times, be required to maintain a minimum balance of credits (/Prompt Credits/) in your Account to be able to accept service requests placed by Users via the Prompt Platform. You may further use Prompt Credits to purchase Leads, goods and service offered by Prompt to you from time to time. You agree and acknowledge that your use of the Services may be affected if you do not have the requisite Prompt Credits in your Account. Prompt Credits will be credited to your Account against payment being made by you to obtain the Prompt Credits.

Network Access and Devices.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Prompt does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Payment

After you have delivered your services to the Users through your use of the Service, Prompt will facilitate the payment of the applicable amount to be paid by the User to you as your limited payment collection agent. Payment of the amount payable by the User in such manner shall be considered the same as payment made directly by the User to you. Such payments will be inclusive of applicable taxes where required by law. Amounts paid by the User to you are final and non-refundable, unless otherwise determined by Prompt.

You retain the right to receive a lower amount as final payment towards the delivery of services by you to a User. Prompt will respond accordingly to any request from you to modify the amount to be paid by a User for a particular service delivered by you to the said User.

You agree and acknowledge that the amount to be paid by a User for the services offered by you may vary based on geographical areas, population density, time periods, demand, weather and traffic conditions, local or national holidays, particular days of the week and other factors that might be determined by Prompt from time to time.

This payment structure and determination of the amounts to be paid by the Users to you is intended to fully compensate you for the services provided by you to the User. Prompt does not designate any portion of the payment received by you as a tip or gratuity from the User. Any representation by Prompt to the effect that tipping is /voluntary,/ /not required,/ and/or /included/ in the payments made for services provided is not intended to suggest that Prompt provides any additional amounts, beyond those described above. You understand and agree that, while Users are free to provide additional payment as a gratuity to you, the Users are under no obligation to do so. Gratuities are voluntary.

Prompt will, on your behalf, generate an invoice for the services provided by you to the User. The invoice will be raised in your name and sent to the User via the Prompt Platform and/or any other mode of communication.

Taxes

You understand that Prompt is acting solely as an intermediary for the collection of payments and fees between Users and you. State and local tax laws vary significantly by locality and you, therefore, understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors Prompt cannot and does not offer tax advice to you. Further, you understand that __ Prompt shall not be responsible or liable in any manner in relation to tax liability that you may incur. In case of unregistered Housekeeping services ('HK services'), Prompt shall pay taxes under Section 9(5) of Central Goods and Services Tax Act, 2017, on your behalf. Additionally, any other applicable taxes (whether direct or indirect) that are liable to be deducted on your behalf will be done so by Prompt and the payment due to you from the Users will be net of such deductions towards applicable taxes.

No Discrimination.

Prompt prohibits discrimination against other service providers or users based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any your refusal to provide services based on any of these characteristics. If it is found that you have violated this prohibition you will lose access to the Prompt platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.

Suspension and Termination

Prompt may restrict you from accessing or using the Services, or any part of them, immediately, without notice, in circumstances where Prompt reasonably suspects that:

  • you have, or are likely to, breach these Terms; and/or
  • you do not, or are likely not to, qualify, under applicable law or the standards and policies of Prompt and its affiliates, to access and use the Services.

Prompt may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof:

  • immediately, where Prompt reasonably suspects that:

- you have, or are likely to, materially breach these Terms; and/or

- you do not, or are likely not to, qualify, under applicable law or the standards and policies of Prompt and its affiliates, to access and use the Services; or

  • where Prompt, acting reasonably, terminates these Terms or any Services for any legitimate business, legal or regulatory reason.

Without limiting its other rights under these Terms, Prompt may immediately restrict or deactivate your access to the Services if you breach the Privacy Policy and/or Community Guidelines (where applicable) at any time.

You may terminate these Terms at any time, for any reason by informing Prompt either in writing or by visiting Prompt local city office of your decision to terminate.

Effect of Termination

Upon termination of these Terms, your right to participate in the Prompt Platform, including, but not limited to, your right to offer or purchase services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, shall automatically terminate. In the event of termination, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the foregoing, residual data may remain in the Prompt system.

Upon termination, the following shall occur: all licences granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Prompt data, Marks and other content in your possession or control. You further acknowledge and agree that Prompt shall not be liable to you or any third party for any termination of your access to the Prompt Platform. Upon termination, Prompt retains the right to use any data collected from your use of the Prompt Platform for internal analysis and archival purposes, and all related licenses you have granted Prompt hereunder shall remain in effect for the foregoing purpose. In no event is Prompt obligated to return any Service Partner Content to you.

Any term which by its nature is intended to survive expiration or termination of these Terms shall survive expiration or termination of these Terms.

Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER.

THE SERVICES ARE PROVIDED /AS IS/ AND /AS AVAILABLE./ TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROMPT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, AND MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. PROMPT DOES NOT GUARANTEE YOUR SAFETY WHILE DELIVERING SERVICE REQUESTS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

Statutory Guarantees.

Prompt does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified, or which cannot be excluded, restricted or modified except to a limited extent, as between Prompt and you by law. However, where such statutory provisions apply, to the extent to which Prompt is entitled to do so, Prompt liability will be limited at its option to:

(a) in the case of a supply of goods:

(i) the replacement of the goods or supply of equivalent goods;

(ii) the payment of the cost of replacing the goods or acquiring equivalent goods;

(iii) the payment of the cost of having the goods repaired; or

(iv) the repair of the goods; and

(b) in the case of services:

(i) the supply of the services again; or

(ii) the payment of the cost of having the services supplied again.

LIMITATION OF LIABILITY.

PROMPT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF PROMPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PROMPT SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY USER, EVEN IF  PROMPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PROMPT SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND Prompt REASONABLE CONTROL. IN NO EVENT SHALL PROMPT TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED RS.10,000.00 (RUPEES TEN THOUSAND).

PROMPT WILL MAINTAIN A COMPLAINTS MANAGEMENT FRAMEWORK, AND WILL MANAGE THIS FRAMEWORK ON YOUR BEHALF, IN A REASONABLE WAY AND IN ACCORDANCE WITH APPLICABLE LAW.

Indemnity.

You agree to indemnify and hold Prompt and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Prompt use of your User Content; or (iv) your violation of the rights of any third party, including Users (/Losses/).

Your liability under this clause shall be reduced proportionately if, and to the extent that, Prompt directly caused or contributed to any such Losses.

Dispute Resolution

There are a number of mechanisms available to you to resolve any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to itsvalidity, its construction or its enforceability (any / Dispute/). Prompt or its affiliate operates a complaints process to allow you to make complaints about Prompt or Users, and Prompt or its affiliate also manages refunds to you in relation to those complaints. Prompt or its affiliate will operate this complaints process in a reasonable manner.

To raise a dispute you may first contact an Prompt employee at your local city office. Alternatively you may also raise your Dispute through the helpline (/Partner Helpline/) provided for the recording and resolution of Disputes.

Disputes may also be raised during focus group discussions that are regularly organised in the cities in which Prompt operates.

You may use any of the above mechanisms to raise a Dispute to challenge or appeal against any decision that has been taken, with regard to your access to or use of the Services, by Prompt.

In the unlikely event that a Dispute raised by you is not resolved and you, these Terms shall be exclusively governed by and construed in accordance with the laws in force in India. In the event of an unresolved Dispute, the parties shall first attempt to amicably settle the dispute through Mediation. If the dispute between the Parties cannot be resolved through Mediation within a period of 45 days from the reference of the dispute to Mediation, the Parties may pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. Arbitration will be in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time) and the arbitral tribunal will consist of three arbitrators - one each to be nominated by the parties and the third to be appointed on mutual agreement between the two arbitrators nominated by the parties. The seat and venue of the Arbitration shall be the city in which the dispute arises.

Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these Terms.

Other Provisions

Claims of Copyright Infringement.

Claims of copyright infringement should be sent to Prompt

Notice.

Prompt may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Prompt by written communication to Prompt

Brand Collateral.

You can purchase Prompt Brand Collateral from Prompt. While it is not mandatory to do so, to promote trust and safety with Users it is advisable to purchase and use Prompt Brand Collateral while using the Services and fulfilling service requests placed by Users.

Orientation.

Before gaining access to the Services and being allowed to receive Leads you are required to attend an Orientation program at your local Prompt office. The purpose of the Orientation is to enable you to understand how the Prompt Platform works and to ways and means to maximise your earning potential on the Prompt Platform

Use of recommended products.

Prompt will recommend certain products that need to be used by you to deliver services to the Users. This is to ensure your safety as well as that of the Users. Any deviation from the recommended list of products will entitle Prompt to take appropriate measures against you, including but not limited to reduction of credits from your Account, increase of Lead Price and any other measures that Prompt acting reasonably deems fit and in the interest of maintaining the integrity of its business and the Prompt Platform.

General.

You may not assign or transfer these Terms in whole or in part without Prompt prior written approval (which will not be unreasonably withheld). You give your approval to Prompt for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Prompt equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Prompt or any User as a result of the contract between you and Prompt or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms, including any incorporated policies, constitute the entire written agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous written agreements or undertakings regarding such subject matter.

In these Terms, the words /including/ and /include/ mean /including, but not limited to./

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